This Privacy Policy explains how Sparkle Squad handles personal information in connection with its cleaning services, website enquiries, bookings, and related communications.
You may ask us to access personal information we hold about you, request correction of inaccurate details, or raise a concern about how your information has been handled. In some cases, we may need to keep certain records for legal, security, or operational reasons.
To make a privacy request, provide enough detail for us to identify the information concerned and verify your identity where needed. We may ask for additional information before responding, and we will explain if a request cannot be fully granted.
We retain personal information for the period needed to manage enquiries, deliver services, maintain business records, resolve disputes, and meet legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it, unless we must keep it for a lawful reason.
We may update this Privacy Policy from time to time to reflect changes in our services, systems, or legal requirements. The updated version will apply from the date it is published, and we may take reasonable steps to draw attention to material changes.
Use the contact details below for privacy questions, access requests, or correction requests.
Personal information is used to respond to enquiries, prepare quotes, confirm scope and access arrangements, schedule appointments, deliver cleaning services, manage payments, keep business records, handle complaints or follow-up questions, maintain website security, and meet legal obligations. We may also use limited information to improve our service process and communication.
We may share personal information with trusted service providers that support website hosting, communications, booking administration, payment processing, record storage, or other operational functions. We may also share information with property owners, tenants, or managers where needed to arrange access, confirm scope, or complete the cleaning service.
We may disclose personal information where required or authorised by law, including to respond to lawful requests, comply with record-keeping duties, or protect our rights, property, or safety. We may also share information where necessary to investigate or address misuse of our services.
We may collect names, contact details, property access instructions, service preferences, booking details, condition photos where provided, payment-related information, and communications sent to us. We may also record service history, appointment details, and information needed to prepare a quote or complete a cleaning visit.
We collect personal information from website forms, email, phone calls, messages, booking requests, and information shared during property condition review or appointment confirmation. We may also receive information from a tenant, owner, or property manager acting for the same property, and from records created during service delivery.
Our site may use essential cookies to support page functions, preference cookies to remember basic settings, and analytics cookies to understand site use and improve performance. Cookies may be session-based or persistent depending on their purpose.
You can control cookies through your browser settings and, where available, any on-site preference tools. Disabling some cookies may affect site functions such as form submission, session continuity, or basic usage analytics.
